Return and Refund Policy

Silver Souls Shipping Policy 

The Shipping Policy for Silver Souls LLC was last updated on March 28, 2025. 

1. SHIPPING AND DELIVERY OPTIONS
   1. Domestic Shipping:
      1. Standard (5 - 8 Business Days $8)
      2. Express (3 Business Days $20)
   2. International Shipping:
      1. International Standard (2 - 4 weeks $25) 
      2. International Express (1 - 2 weeks $39)
2. PROCESSING TIME 

Orders are processed within 4 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer. 

1. CANCELLATIONS

After an order is submitted, processing begins, and the order cannot be cancelled.        If there are questions about cancelling an order, please contact us.

    4. Returns 

Returns will be accepted within 7 days from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, visit www.silversoulsllc.com.

   5.   DELAYED ORDERS 

In the case of delayed processing, customers will have the option to cancel their order for a full refund Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status. 

  6.   DAMAGED ORDERS

Silver Souls LLC is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filling a claim with the shipping provider. 

  7. SHIPPING RESTRICTIONS

Orders cannot be shipped to a P.O. boxes. The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method. 

  8.     Contact 

For questions about this shipping policy, contact: Email: Silver Souls Columbus